The website www.homerez.com is owned by HOMEREZ SAS, located at 46 rue Notre-Dame-des-Victoires, 75002 Paris, France. Visitors may contact us at welcome@homerez.com and our clients may reach us at help@homerez.com.
We place particular importance on the protection of your personal data and are committed to safeguarding the privacy of all visitors to the website /index.php (hereinafter referred to as the “Website”). Below you will find full details of our Privacy Policy and how we use and protect your personal information (hereinafter referred to as the “Privacy Policy”).
By visiting and/or using Homerez services on this Website, you agree to the collection, use and transfer of your personal information, in accordance with the applicable legal provisions and our Privacy Policy detailed below.
HOMEREZ SAS also owns Homerez – Rental Made Easy on the App Store and Homerez on Google Play. Both applications are subject to the same Privacy Policy as this Website.
1. Nature of information collected
When you visit our Website, certain data may be collected. Each time you access the Website, we log connection-related data such as the type and version of browser used, the operating system, the referring URL (previously visited page), the host name of the computer making the request (IP address), the time of the server request, the geographical location of the connection, etc.
In addition, when you place an order on our Website, you may be asked to provide personal information including your name, address, telephone number, email addresses and payment information.
We use the data you provide to deliver the service set out in our agency agreement. This includes contact information (email, phone number, first and last name…), payment details (IBAN/BIC) and information about the property under management (address, photos, description).
We may also collect information about your use of the Website, as well as any information you provide through messages or comments posted on the Website.
Our Privacy Policy applies whenever you access the Website, regardless of the technical means used (mobile phone, tablet, mobile app, computer, social media, etc.). In such cases, we may collect technical data from your mobile device or your use of the Website or services through a mobile device. Unless you have chosen to remain anonymous via your device and/or platform settings, this information may be collected and used automatically.
2. Use of your data
The information we collect enables us to provide you with a faster and more convenient service. It allows us to respond to your requests and process them efficiently.
We may also use your data for analytical and statistical purposes, to manage, support, improve and develop our business and services, to gather feedback, and to inform you of significant changes or developments to the Website or our services.
If you have expressly agreed, we may share your data with third parties to provide you with information about goods and services that may be of interest to you (by post, phone, SMS, or email).
As part of your registration or request for a property estimate, our teams may need to contact you directly by phone to discuss details and obtain the necessary documents for publishing your listing with our partners.
3. Data transfer
Your personal data may be transferred to external partners who maintain several of our services (customer support and follow-up).
Your session data may be used by certain service providers for:
Sending email campaigns, newsletters and push notifications
Data hosting
Email services
Cookie consent management
Statistical and advertising analysis
Audience segmentation
Our providers include:
Google
Meta (Facebook, Instagram…)
LinkedIn
OneSignal
Cisco (Smartlook)
CookieFirst
Webflow
We contractually require our subcontractors to take all necessary measures to protect your personal data.
Certain personal data may also be communicated to third parties providing services linked to the Website, in particular payment service providers.
In accordance with applicable laws, we may also transfer your personal data to lawyers, legal officers, administrative or judicial authorities handling a dispute, to comply with our legal obligations or to defend our rights and interests.
If our business is merged, sold, or operated jointly with another legal or commercial entity, your data may be disclosed or transferred to our new business partners, owners, or their advisers.
4. Data security and retention
We take all necessary measures to protect your information against unauthorised access, unlawful processing, accidental loss, destruction or damage.We will retain your information for a reasonable period or for as long as required by law.
We apply the Payment Card Industry Data Security Standard (PCI-DSS) to protect transactions between travellers and property owners, ensuring that banking details are processed securely. Data entered in your Homerez personal account is protected by Homerez’s own two-factor authentication system, and we regularly audit our security systems.
Homerez employees are contractually prohibited from using client or user data for personal purposes.
Data relating to your account is stored until the termination of the agency agreement jointly signed. Session data may be stored by our providers in accordance with their country’s data retention regulations.
By law, data may be retained for up to 5 years after the last contact with a prospect, unless otherwise requested.
5. Use of cookies
For technical reasons and to facilitate your browsing, Homerez may use “cookies”. Cookies do not damage your computer and cannot personally identify you. They simply store information relating to your browsing (pages visited, date and time, etc.).
We use cookies to give you faster and easier access to relevant sections, and to compile visitor statistics.
You can configure your browser settings to notify you when cookies are used and decide case by case whether to accept or reject them. Refusing cookies may, however, limit some Website features.
Cookies may be used for:
Site traffic reports
Personalisation of content and messaging
Quick registration via OneTap
User session tracking
Advertising campaign performance monitoring
Website optimisation
6. Rights of access, rectification, and objection – Contact
In accordance with the French law of 6 January 1978, you have the right to access, rectify, object to, and update your personal data.
Requests may be sent by post to: Homerez, 46 rue Notre Dame des Victoires, 75002 Paris, France.
You may also send comments, questions, suggestions and requests concerning your personal data to the same address.
Your consent to Homerez processing your personal data may be withdrawn at any time. Accounts on this Website may be anonymised or deleted at the user’s request. Please contact the administrator at help@homerez.com for details. Deleting an account also permanently deletes all associated personal data, which cannot be recovered.
If Homerez breaches its Privacy Policy or French and European legislation on personal data, you may submit a complaint to the CNIL (French Data Protection Authority).
7. Changes to our Privacy Policy
We reserve the right to update this Privacy Policy. Any changes will be published on the Website and, if necessary, communicated to you by email.
Homerez in the press
